About 20% of retail and commercial banks have rolled out generative AI (GenAI) solutions or are ready to launch them imminently, Igor Mikhalev, head of emerging technologies strategy at consultancy EY, told the Banking Renaissance conference at The Banking 50 HUB in Amsterdam on Feb. 8.
Dutch lender ABN AMRO Bank NV is using GenAI in various ways to improve operations and client services, including in its customer contact centers, according to chief strategy and innovation officer Edwin van Bommel.
Use Case
By the end of the current quarter, 75% of ABN Amro’s call center agents will be enabled by these technologies, and in the second quarter, this will hopefully reach 100%, van Bommel said.
Source: S&P Global Market Intelligence (click to read full article)
